Refund Policy ↩️
At INTIMINE, intimate care is handled with responsibility, hygiene, and integrity. Due to the personal nature of our products, we maintain strict standards to ensure the safety of all our customers. This Refund & Exchange Policy is designed to be fair, transparent, and based only on genuine and verifiable situations.
Please review this policy carefully before placing an order.
Returns & Exchanges – Important Hygiene Notice:
INTIMINE does not offer returns or exchanges based on change of mind, personal preference, dissatisfaction after purchase, or usage experience. Intimate hygiene products cannot be resold once dispatched, even if unopened, due to safety and hygiene concerns.
Returns or exchanges are accepted only in cases where the issue is caused by delivery or manufacturing error.
Eligible Reasons for Return or Exchange:
A return or exchange request will be considered only if one of the following conditions applies:
- The product was delivered in a damaged or leaking condition
- The product is defective upon arrival
- An incorrect product was delivered
No other reasons qualify for return or exchange.
Reporting Timeline:
Customers must inspect their order immediately upon delivery. Any issue related to damage, defect, leakage, or incorrect product must be reported within 24 hours of delivery.
Requests made after this time frame will not be eligible, as delays make it difficult to verify the condition of the product at the time of delivery.
Product Condition Requirement:
For hygiene and safety reasons, the product must remain unopened, unused, sealed, and in its original packaging. Products that have been opened, used, tampered with, or damaged after delivery will not be accepted under any circumstances.
Proof of purchase and clear photo or video evidence of the issue may be required to process the request.
How to Request a Return or Exchange:
To request a return or exchange, please email us at intimineofficials@gmail.com within the allowed timeframe. Kindly include your order number and a brief description of the issue.
All requests must be reviewed and approved before any item is sent back. Products returned without prior approval will not be accepted.
Delivery Charges:
Please note that delivery charges of PKR 250 are non-refundable.
If a return or exchange is approved due to damage, defect, or incorrect delivery, further instructions will be shared accordingly.
Exchanges:
Exchanges are offered only for eligible cases stated above and are subject to product availability. If the requested replacement is unavailable, a refund may be issued instead.
In some cases, you may be advised to place a new order after the approved return is processed.
Order Cancellation:
Orders may be cancelled within 24 hours of placing the order, provided the order has not yet been dispatched. Once dispatched, cancellation is not possible, and the order will fall under this Refund & Exchange Policy.
All cancellation requests must be sent to intimineofficials@gmail.com.
Refund Process:
Once an approved return is received and inspected, we will notify you of the outcome. If approved, refunds will be processed to the original payment method within 7 to 10 business days. Processing times may vary depending on your bank or payment provider.
Final Note:
This policy exists to protect both our customers and the integrity of intimate hygiene standards. INTIMINE reserves the right to refuse any return or exchange request that does not meet the conditions outlined above.
INTIMINE is committed to providing safe, respectful, and transparent intimate care—because your wellbeing deserves responsibility, not compromise.